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Unite for Honor, Battle for Treasure— Join the Guild Wars now!

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Get the exclusive skins from the Wintertide event while thwarting the Frosten!

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Discover multiple payment options with our merchants!

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FAQ

How does purchasing from Knighthood web store benefit me?

In the Knighthood web store, you can purchase all game currency packs with an exclusive +10% bonus compared to the in-game store. Take advantage of special chest bundles with discounts of up to 60%.

Return daily to claim free rewards and check out weekly free rewards, along with other limited-time deals!

With a variety of payment options available, you can choose the most convenient method for your purchases in the Knighthood web store.

How can I purchase in the Knighthood web store?

Log in with your own User ID to purchase for your Knighthood game account.

All items or packs purchased are not transferable and don't have limit of purchases per user.

Who can help me with my web store purchase issue?

If you need assistance with your Knighthood web store purchase or would like to request a refund, contact Xsolla Customer Support, available 24/7.

Please note that during times of high demand, response times may be longer than usual, but rest assured, your request will be addressed.

What payment methods does Knighthood web store support?

It currently accepts payments via the most popular credit or debit card brands and e-wallets from your region.

You can find all the available payment options on the payment page.

When will I receive my purchases?

Your Knighthood web store purchases should appear immediately the next time you relaunch the game. If your purchase isn't visible right away, please wait a few minutes and try relaunching again. If the issue persists 48h later, contact our official customer support here for assistance, providing your Knighthood User ID and a screenshot of the purchase receipt.


To reach out the the customer support team you can go to Settings in the Settings menu in-game, click Help Center and then create a new ticket.

Where can I find my Knighthood purchase receipt?

All receipts related to the Knighthood game purchases are sent to the email address used during the checkout. Check here for more information.

I made a purchase for the wrong Knighthood game account. What should I do?

Please note that currency and items are non-transferable. Always double-check that the Knighthood User ID you provide is correct before completing your purchase.

Where can I find my Knighthood game User ID?

Find your User ID in the game’s "Campfire" screen and tap the "Gear" icon located in the bottom-left corner. Your Knighthood User ID will be displayed in the bottom-right corner of the settings menu.

Is it possible to request a refund for an in-app purchase accidentally made by my child?

Please contact support here so we can have our 24/7 dedicated team help with this topic.

How are purchases processed on Knighthood web store?

All purchases are processed via our official partner Xsolla. Check here for more information.

Is it safe to purchase from Knighthood web store?

Our web store is powered by Xsolla, a trusted partner and PCI DSS Level 1 compliant provider, ensuring the highest level of security for your transactions.

With this top-tier certification, all payments made in the Knighthood web store are fully secure, giving you peace of mind as you shop.

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